sportlive Privacy Policy

This page describes what we collect when you use sportlive and how we keep that data protected. We at sportlive collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and comply with applicable law. We do not sell your data to third parties. We do not share your betting history or account balance with advertisers. Your privacy is central to how we operate.

When you open a sportlive account, we ask for your email, phone number, date of birth, and government-issued ID. We use this information to verify your identity, prevent fraud, and comply with financial regulations. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or another payment method, we collect transaction records to process your funds and generate account statements. When you place bets on Liga 1, Piala AFF, or other markets, we log your activity to settle payouts and detect suspicious patterns.

Our services are available only where local law permits. Users are responsible for verifying that their access to sportlive and their use of our platform comply with their own jurisdiction's law. This privacy policy applies to all users in supported jurisdictions.

Data We Collect on sportlive

We collect several categories of data when you use sportlive:

Identity information: Email, phone number, date of birth, full name, government-issued ID number, and proof of address. We collect this during account opening and verification.
Payment information: Your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), transaction history, deposit amounts, and withdrawal requests. We do not store your full bank account number or credit card details—payment processors handle that securely.
Betting activity: Your bets, wagers, game selections, match outcomes, and account balance. We log this to settle payouts, generate account statements, and detect fraud.
Device and access data: Your IP address, browser type, device type, and approximate location (country or region level). We use this to detect unauthorized access and prevent account takeover.
Communication data: Any messages you send to our support team, including your inquiry, our response, and any attachments. We keep these records to resolve disputes and improve our service.

How We Use Your Data on sportlive

We use your data for specific, legitimate purposes:

Account management: We verify your identity, process your deposits and withdrawals, and maintain your account balance.
Fraud prevention: We analyze your betting patterns, device information, and payment history to detect suspicious activity and protect your account.
Legal compliance: We comply with financial regulations, anti-money-laundering laws, and tax reporting requirements in your jurisdiction.
Service improvement: We analyze aggregate data (not individual bets) to understand which game categories are popular, which payment methods are preferred, and where we can improve our platform.
Customer support: We use your communication history to resolve disputes, answer questions, and track support ticket status.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your betting history, account balance, or personal information with advertisers, data brokers, or other commercial entities.

Identity data: Used for account verification and fraud prevention; retained for the life of your account plus seven years for regulatory compliance.
Payment data: Used to process deposits and withdrawals; shared with payment processors (mobile banking, local payment, online payment, etc.) only as needed to complete transactions.
Betting activity: Used to settle payouts and generate account statements; retained for your account history and regulatory reporting.
Device data: Used to detect unauthorized access and prevent account takeover; retained for 90 days unless a security incident requires longer retention.

Third-Party Processors & Data Sharing

We share your data with third parties only when necessary to operate sportlive:

Payment processors: We share your payment method and transaction details with e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking to process your deposits and withdrawals. These processors have their own privacy policies and security standards.
Identity verification providers: We may share your ID and proof of address with third-party verification services to confirm your identity and prevent fraud.
Legal authorities: We may disclose your data to law enforcement, tax authorities, or financial regulators if required by law or court order.
Service providers: We may share your data with hosting providers, email services, and analytics platforms that help us operate sportlive. These providers are contractually bound to protect your data.

Our servers may sit outside your jurisdiction. Your data may be processed in countries with different privacy laws than your own. By using sportlive, you consent to this international data transfer. We maintain standard security practices to protect your data regardless of where it is stored.

We at sportlive do not sell your data. We protect it. Your privacy is not a commodity.

sportlive privacy principle

Your Rights on sportlive

You have rights over your data on sportlive. You can request access to all personal information we hold about you. You can request correction of inaccurate data. You can request deletion of your data, subject to legal retention requirements. You can object to certain uses of your data, such as marketing communications.

To exercise these rights, contact our support team via email or in-app messaging. We will respond to your request within 30 days. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority.

Cookies & Tracking on sportlive

We use cookies to remember your login status, store your preferences, and track your session on sportlive. Cookies are small text files stored on your device. They help us provide a seamless experience—you don't have to re-enter your email every time you visit.

We also use analytics tools to understand how users interact with sportlive. These tools track which game categories are popular, which payment methods are used most, and where users encounter friction. This data is aggregated and anonymized—we do not track individual bets or personal information through analytics.

You can disable cookies in your browser settings. Disabling cookies may limit your ability to use sportlive fully. We do not respond to "do not track" signals because we do not track users across third-party websites—we only track activity within sportlive.

How Long We Keep Your Data

We retain your data for as long as necessary to operate sportlive and comply with law:

Account data: Retained for the life of your account. If you close your account, we retain your data for seven years for regulatory and tax compliance.
Transaction records: Retained for seven years to comply with financial regulations and tax reporting requirements.
Device and access logs: Retained for 90 days unless a security incident requires longer retention.
Support communications: Retained for two years after your last contact, then deleted unless legal proceedings require retention.

Our Security Practices on sportlive

We maintain standard security practices to protect your data. We use encryption to secure data in transit (between your device and our servers) and at rest (stored on our servers). We restrict access to your data to authorized employees and contractors who need it to operate sportlive. We conduct regular security audits and penetration testing to identify vulnerabilities.

We cannot guarantee absolute security. No online platform is immune to breaches. If we discover a security incident that compromises your data, we will notify you and relevant authorities as required by law. We recommend using a strong, unique password for your sportlive account and enabling two-factor authentication if available.

Contact Us About Privacy

If you have questions about this privacy policy, how we use your data, or your rights, contact our support team. You can reach us via in-app messaging, email, or live chat during business hours. We will respond to privacy inquiries within 30 days.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification. Your continued use of sportlive after changes take effect constitutes your acceptance of the updated policy.

Our services are available only where local law permits. This privacy policy applies to all users in supported jurisdictions. If you have concerns about how we handle your data or believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority or relevant regulatory body in your jurisdiction.